As I am the only barber in the shop (most of the time), my personal and professional income is based solely upon the Barber services provided to you, my clients. Every effort will be made on my part to treat you as a with the upmost respect. In return my expectation is that you the client, will make every effort to be keep your scheduled appointment. While I understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that I can accommodate all of my valued clients as efficiently and effective as possible given the limited amount of available appointments per week.

Cancellations 

24 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. 

No Shows

Failure to completely show up for a scheduled appointment without canceling it online, or without first contacting me by way of telephone, text or email the client will be charged for the full price of the missed service. Furthermore, I reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.

Late Arrivals

To ensure that I deliver the best possible haircut, shave and customer service to my clients, I have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for me to comfortably complete your services. I regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and I reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you book a appointment, contact me, or otherwise use my services through https://www.barberly.co.uk, https://www.wix.com and https://www.craigsbarbershop.co.uk or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including wix or barberly or any third party services you access. You can reference wix,  barberly privacy policy to learn more about its privacy practices.

Information I Collect

To book your appointment, you must provide me with certain information (which you authorised  barberly to do so (https://craigsbarbershop.barberly.app, https://craigsbarbershop.barberly.online and the applications available on Google Play Store and Apple App Store) to provide to me), such as your name, email address, phone number, You may also choose to provide me with additional personal information (your date of birth or gender, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to book appointments, send sms and email reminders and offer discounts.

When you have provided your affirmative consent, which you may revoke at any time.

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your appointment it required by law.

As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my business, such as  the booking software. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Me

For purposes of EU data protection law, I, Sarah Jane Timmins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at s.c.cosmetology@outlook.com. Our Information Commissioner's Office refrence number;  ZA544176 you can check the register at https://ico.org.uk/about-the-ico/what-we-do/register-of-fee-payers/

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