As I am usually the only barber in the shop, my income is based solely upon the barber services provided to you, my clients. Every effort will be made on my part to treat you as a with the utmost respect. In return, my expectation is that the client will make every effort to keep your scheduled appointment. While I understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that I can accommodate all of my valued clients as efficiently and effectively as possible given the limited number of available appointments per week.
 
Cancellations
48-hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. If you cancel the appointment within 24 hours before you be charged 100% of the service and if you cancel within 48 hours before you will be charged 50% of the service, refunds will be issued for genuine reasons of cancellations.
 
Missed appointments
Failure to show up for a scheduled appointment without cancelling it online, or without first contacting me by telephone, text or email, will lead to the client being charged for the 100% of the missed service, if you cancel the appointment within 24 hours before you be charged 100% of the service and if you cancel within 48 hours before you will be charged 50% of the service, refunds will be issued for genuine reasons of cancellations.  Furthermore, I reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
 
Late Arrivals
To ensure that I deliver the best possible haircut, shave and customer service to my clients, I have allocated the necessary time to complete each service. Arriving on time for your appointment ensures the proper time necessary for me to comfortably complete your services. I cannot complete any service if a client arrives more than 10 minutes late and will decline service.
 
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you book an appointment, contact me, make a purchase or otherwise use my services through https://www.barberly.co.uk, https://www.printful.com, https://www.wix.com, https://www.stripe.com and https://www.craigsbarbershop.co.uk or its related sites and services.
 
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Wix, Printful, Barberly or any third-party services you access.
​
Information I Collect
To book your appointment or make a purchase, you must provide me with certain information which you authorised Barberly to do at https://craigsbarbershop.barberly.app, https://craigsbarbershop.barberly.online and the applications available on Google Play Store and Apple App Store to provide to me, such as your name, email address, delivery address and phone number. You may also choose to provide me with additional personal information, such as your date of birth or gender, for example, if you contact me directly.
 
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to book appointments, send text and email reminders and offer discounts.
When you have provided your affirmative consent, which you may revoke at any time.
If necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your appointment it required by law.
​
As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
 
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my business, such as the booking software. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
 
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
 
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
​
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
 
Shipping
 
Processing time
Items can take anywhere between 2 - 7 business days for Printful to print apparel products and 2-5 business days for non-apparel.
 
Estimated shipping times

• United Kingdom: 2 - 5 business days

• Overseas: please allow up to 10 working days.

I'll do my best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on fulfilment by Printful.
 
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
 
Payment Options
You can securely pay using PayPal or Sumup, credit or debit card using the payment gateway Stripe
 
Returns & Exchanges

Unfortunately, I cannot accept returns and exchanges, as all products are printed to order,
so please check the details carefully and feel free to contact me if you have any problems with your order.
​
Child Protection Policy
​
craigs barber shop is fully committed to safeguarding the welfare of all children in its care. It recognises the responsibility to promote safe practice and to protect children from harm, abuse and exploitation. For the purposes of this policy and associated procedures a child is recognised as someone under the age of 18 years.

Craig henderson and staff will work together to embrace difference and diversity and respect the rights of children and young people.

This document outlines craigs barber shop commitment to protecting children.

These guidelines are based on the following principles:
​
• The welfare of children is the primary concern.
• All children, whatever their age, culture, disability, gender, language, racial origin, social-economic status, religious belief and/or sexual identity have the right to protection from all forms of harm and abuse.
• Child protection is everyone's responsibility.
• Children have the right to express views on all matters which affect them, should they wish to do so.
• craigs barber shop shall work in partnership together with children and parents/carers to promote the welfare, health and development of children.

craigs barber shop will:
 
• Craig Henderson and staff, will have a dbs checks every year.
• Promote the health and welfare of children by providing opportunities for them to have hair services safely.
• Respect and promote the rights, wishes and feelings of children.
• Promote and implement appropriate procedures to safeguard the well-being of children and protect them from abuse.
• Recruit, train, support and supervise any new staff, to adopt
best practice to safeguard and protect children from abuse and to reduce risk to themselves.
• Require staff to adopt and abide by this Child Protection Policy and these procedures.
• Respond to any allegations of misconduct or abuse of children in line with this and these procedures as well as implementing, where appropriate, the relevant disciplinary and appeals procedures.
• any photography and videography to be taken place, parent/carer need to complete consent form
• Regularly monitor and evaluate the implementation of this Policy and these procedures.

This Policy and these Procedures will be regularly reviewed:

• In accordance with changes in legislation and guidance on the protection of children or following any changes within craigs barber shop.
• Following any issues or concerns raised about the protection of children within  craigs barber shop.
• In all other circumstances, at least every three year

Accessibility Statement for craigsbarbershop.co.uk

This is an accessibility statement from Craig's Barber Shop.
Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. craigsbarbershop.co.uk is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
 
Feedback

We welcome your feedback on the accessibility of craigsbarbershop.co.uk. Please let us know if you encounter accessibility barriers on craigsbarbershop.co.uk

• Phone: +44 (0)1204 322513

• E-mail: hello@craigsbarbershop.co.uk

• Visitor Address: 194 Tonge Moor Road, Bolton, BL2 2HN

• Postal Address: 194 Tonge Moor Road, Bolton, BL2 2HN

We try to respond to feedback within 2 Business Days.
​
How to Contact Me
For purposes of EU data protection law, I, Sarah Jane Timmins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at s.c.cosmetology@outlook.com. Our Information Commissioner's Office reference number;  ZA544176 you can check the register at https://ico.org.uk/about-the-ico/what-we-do/register-of-fee-payers/